Home Support Worker (HSW) Certificate & Diploma – Session 1

Module 1: Introduction to Home Support Work
S1:M1 HSW001

This module introduces the role of the Home Support Worker (HSW), focusing on key duties in personal care, household tasks, and emotional support. Participants learn about scope of practice, professional boundaries, diverse home environments, effective communication, accurate documentation, and collaboration with health care professionals.

Module 2: Health and Safety in the Home
S1:M1 HSW002

This module explains the importance of maintaining safety and preparedness in home support work. It emphasizes infection prevention and control, recognizing household hazards, safe lifting and transferring techniques, emergency preparedness, and personal safety practices to protect both clients and staff.

Module 3: Communication and Interpersonal Skills
S1:M1 HSW003

This module develops essential verbal and non-verbal communication skills. Participants learn active listening, empathy, adapting communication to diverse client needs, and strengthening collaboration, compassion, and professionalism in client care.

Module 4: Human Growth and Development
S1:M1 HSW004

This module explores human development across the lifespan, with focus on physical, cognitive, emotional, and social changes in later adulthood. It emphasizes understanding aging, cultural and environmental influences, and supporting older adults with dignity, respect, and cultural sensitivity.

Module 5: Professionalism and Ethics
S1:M1 HSW005

This module examines ethical and professional standards guiding the Home Support Worker role. Topics include confidentiality, accountability, client rights, ethical decision-making, integrity, respectful communication, cultural awareness, and maintaining client dignity and trust.