Home Support Worker (HSW) Certificate & Diploma – Session 3

Session 3

Module 1: Chronic Illness and Disability Support
S1:M3 HSW001

This module prepares Home Support Workers to provide compassionate, person-centred care for clients living with chronic illnesses such as diabetes, arthritis, and dementia. Participants learn how to support daily living, promote independence, and recognize emotional or mental health impacts that affect quality of life.

Module 2: Mental Health Awareness
S1:M3 HSW002

This module provides Home Support Workers with the knowledge and skills to recognize, understand, and respond effectively to common mental health concerns in clients and caregivers. Participants learn to identify early signs of mental distress, reduce stigma through respectful communication, and apply supportive strategies that promote emotional well-being. Through practical examples and compassionate approaches, HSWs strengthen their ability to foster mental wellness, safety, and dignity in every care relationship.

Module 3: Cognitive Impairment and Dementia Care
S1:M3 HSW003

This module provides specialized training for Home Support Workers in communication, behavioural strategies, and care planning for clients living with dementia. Participants learn how to adapt daily care, manage responsive behaviours, and create safe, structured environments that promote comfort and dignity.

Module 4: Supporting Clients with Developmental Disabilities
S1:M3 HSW004

This module provides Home Support Workers with practical strategies for respectful support, encouraging participation, and adapting care plans to the unique needs of clients with developmental disabilities. Participants learn how to communicate effectively, promote independence, and create safe, inclusive environments that foster confidence and well-being.

Module 5: Documentation and Reporting
S1:M3 HSW005

This module provides Home Support Workers with the knowledge and skills to document client care accurately, objectively, and professionally. Participants learn how to record daily and progress notes, report incidents promptly, and maintain confidentiality in compliance with privacy laws. Emphasis is placed on clear written communication that supports teamwork, ensures client safety, and upholds ethical standards in health and community care settings.